Customer Service and Support Rate Card

We will come to your home or office to perform upgrades and most repairs to your PC. Estimates only are $35. If we do the work, then the estimate is FREE.

We can help you evaluate the different products so that you get the right components for your system.

We can evaluate your system and make recommendations for improving the performance of your PC, server, or network.

We can purchase the equipment for you or install equipment you have purchased yourself.

SUPPORT RATES

Standard PC Support
On-site within 8 hours - $75/hour, 1 hour minimum, billed per half hour, $20 travel fee (outside Shelby County TN only).

Includes Windows Operating System
(9x/ME/2000/XP), Application software, hardware, printing etc., support and trouble-shooting for standalone systems and networked workstations. This does not include connectivity, permission, or sharing issues on networked workstations or Server support (see Networking Support below.)

Networking Support
On-site within 8 business hours - $125/hour, 1 hour minimum, billed per half hour, $25 travel fee (outside Shelby County TN only)

Includes connectivity, permission, or sharing issues on networked workstations, support and troubleshooting for Windows NT/2000 Servers and network components (hubs, routers, switches, cables, etc.)

Emergency Calls (onsite in 4 hours or less required)
$50 additional charge, 1.5 times standard rates

FastBytes will attempt to schedule prompt service and will often be able to respond in less than 8 business hours. If we can respond in less than 4 hours, when it is not required, it will not be considered an Emergency Call. We may ask that if workloads temporarily stretch our resources and if your problem is not preventing you from getting business done that we would schedule you beyond the 8 business hour window. If that is not possible, we will honor the 8 business hour commitment.