Customer Service and
Support Rate Card
We will
come to your home or office to perform upgrades and most repairs to
your PC. Estimates only are $35. If we do the work, then the
estimate is FREE.
We can
help you evaluate the different products so that you get the right
components for your system.
We can
evaluate your system and make recommendations for improving the
performance of your PC, server, or network.
We can
purchase the equipment for you or install equipment you have
purchased yourself.
SUPPORT RATES
Standard PC Support
On-site
within 8 hours - $75/hour, 1 hour minimum, billed per half hour, $20
travel fee (outside Shelby County TN only).
Includes Windows Operating System
(9x/ME/2000/XP), Application software, hardware, printing etc.,
support and trouble-shooting for standalone systems and networked
workstations. This does not include connectivity, permission, or
sharing issues on networked workstations or Server support (see
Networking Support below.)
Networking Support
On-site within 8 business hours - $125/hour, 1 hour minimum,
billed per half hour, $25 travel fee (outside Shelby County TN only)
Includes connectivity, permission, or sharing issues on networked
workstations, support and troubleshooting for Windows NT/2000
Servers and network components (hubs, routers, switches, cables,
etc.)
Emergency Calls (onsite in 4 hours or less required)
$50 additional charge, 1.5 times standard rates
FastBytes will attempt to schedule prompt service and will often be
able to respond in less than 8 business hours. If we can respond in
less than 4 hours, when it is not required, it will not be
considered an Emergency Call. We may ask that if workloads
temporarily stretch our resources and if your problem is not
preventing you from getting business done that we would schedule you
beyond the 8 business hour window. If that is not possible, we will
honor the 8 business hour commitment.
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